Privacy policy

Last updated: 7 September 2026

Sanchia the Label, ABN 56 968 406 398 (“Sanchia the Label”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, subscribe to our communications, enter a competition or otherwise interact with Sanchia the Label.

1. Personal information we collect

We may collect personal information including:

  • your name;
  • email address;
  • phone number;
  • billing and delivery address;
  • order and purchase information;
  • information you provide when entering a competition, promotion or giveaway;
  • information you provide when contacting us or making an enquiry;
  • marketing preferences; and
  • information about how you interact with our website and marketing communications, such as pages viewed, links clicked and emails opened.

When you make a purchase, payment information may be collected and processed by our payment providers. We do not necessarily store your complete payment card details ourselves.

2. How we collect your information

We may collect personal information when you:

  • purchase or attempt to purchase a product from us;
  • create an account or provide details through our website;
  • subscribe to our email marketing;
  • enter a competition, giveaway or promotion;
  • contact us by email, social media or through our website;
  • interact with our website, advertisements or marketing communications; or
  • otherwise provide information directly to us.

We may also receive information through service providers and platforms we use to operate our business, such as Shopify and Klaviyo.

3. How we use your information

We may use your personal information to:

  • process, fulfil and deliver your orders;
  • communicate with you about your purchases;
  • provide customer service and respond to enquiries;
  • administer competitions, promotions and giveaways;
  • contact competition winners;
  • send you marketing communications where you have consented or where otherwise permitted by law;
  • personalise and improve your experience with Sanchia the Label;
  • understand how customers interact with our website and communications;
  • improve our products, website and marketing;
  • prevent fraud and protect our business; and
  • comply with our legal obligations.

4. Email marketing

If you subscribe to receive marketing communications from Sanchia the Label, we may send you information about new collections, products, promotions, events and other Sanchia the Label news.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

We may use third-party email marketing platforms, including Klaviyo, to manage our subscriber database and send marketing communications.

5. Competitions and promotions

If you enter a Sanchia the Label competition or promotion, we will use the personal information you provide to administer the competition, verify eligibility, select and contact winners and otherwise operate the promotion in accordance with its Terms and Conditions.

If you separately consent to receive marketing communications, we may also use your details to send you Sanchia the Label marketing communications.

Additional terms may apply to individual competitions and promotions.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our website and support advertising and marketing activities.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Sharing your personal information

We may disclose personal information to trusted third parties that help us operate our business, including providers of:

  • ecommerce and website services;
  • payment processing;
  • email and marketing services;
  • shipping and fulfilment;
  • analytics;
  • advertising;
  • IT and technology services; and
  • professional services.

These providers may only receive information necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information where required or authorised by law.

8. Overseas service providers

Some of the service providers and technology platforms we use may store or process information outside Australia. This may include ecommerce, email marketing, analytics, advertising and technology providers.

Where applicable, personal information may therefore be transferred to or processed in countries outside Australia in accordance with the practices of those providers and applicable law.

9. Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

10. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete.

We may need to verify your identity before responding to your request.

11. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business and to meet legal, accounting and regulatory requirements.

When personal information is no longer required, we may delete, destroy or de-identify it where appropriate.

12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, practices or legal requirements.

The latest version will be published on our website with the date it was last updated.

14. Contact us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact:

Sanchia the Label
ABN 56 968 406 398
Email: hello@sanchiathelabel.com