Return/Exchange Policy
Return & Exchange Policy
We want you to love your Sanchia purchase. If the fit or style isn’t quite right, we offer a refund, store credit or exchange on eligible full-price items.
7-Day Returns
Please contact us within 7 days of receiving your order to request a return and let us know whether you would prefer a refund, store credit or exchange.
To qualify for a change-of-mind return:
• Items must have been purchased at full price.
• Items must be unworn, unwashed and in their original condition, with all tags attached.
• Items must be free from perfume, deodorant, makeup, tanning products and other marks.
• Shoes must be unworn and returned in their original packaging.
Sale Items
Sale items are excluded from change-of-mind returns and cannot be returned for a refund, store credit or exchange. This exclusion does not affect your rights under Australian Consumer Law.
How to Return Your Item
Email hello@sanchiathelabel.com with your order number, the item you wish to return and your preferred option: refund, store credit or exchange.
We will provide return instructions. Please post your item within 7 days of receiving those instructions. We recommend using tracked postage and keeping your proof of posting.
For change-of-mind returns, customers are responsible for return postage. Original shipping charges are non-refundable.
Refunds, Store Credit & Exchanges
Once we receive and inspect your return, we will confirm your refund, store credit or exchange.
Refunds will be issued to your original payment method. Store credit will be provided for future purchases. Exchanges are subject to availability, and we will contact you if your requested item is unavailable.
Faulty or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us at hello@sanchiathelabel.com so we can help resolve the issue.
Your rights under Australian Consumer Law apply to all purchases, including sale items. These rights are not limited by our 7-day change-of-mind period or the conditions above. Where required by law, we will provide a repair, replacement or refund and cover reasonable return postage costs.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.